Services Provided

• Assistance from 8 AM to 5 PM, Monday through Friday, excluding UCSF holidays, via the DOM Helpdesk at 476-6827, or helpdesk@medicine.ucsf.edu
• Access to our KnowledgeBase
• On-site application support at the Parnassus, Mount Zion, and Laurel Heights campuses, from 8 AM to 5 PM, Monday through Friday, excluding UCSF holidays
• On-line support ticket status via the Online Helpdesk (OLHD)

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Conditions

• MedCenter application support requires a monthly support agreement. Please see our Pricing page for current rates.
• Only division administrators and their delegates can maintain the list of MedCenter application support agreements for their division.
• In order to create a new device support agreement, the DPA and fund must be approved by Department of Medicine Business Office.
• The minimum period for support agreements is 3 months.
• The end date can be set or modified no more than 2 weeks before or 2 weeks after the actual closing date.
• The MedCenter is phasing out telnet connections, so telnet connections are not supported unless absolutely necessary.
• We are not able to change passwords on MedCenter accounts. To change your password, please use the MedCenter's password self-service site.

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Supported Applications

• UCare
• HBS Web
• IDX
• WebLinc ESA
• Medical Center RWeb
• Medical Center terminal applications:
  • Brown & Toland
  • CICSPRDS
  • CICSTPAA - Payroll mainframe application used by Payroll Staff and IT only.
  • GEAC - General Ledger System used by Finance and IT Staff
  • LAB
  • MDX
  • Melvyl
  • OLPPS (Medical Center Users Only) - Mainframe system used by Payroll and Human Resources
  • Otis - Transplant system
  • Pharmacy - UNIX login for password changes
  • SMS Moffitt Long Test
  • SMS Moffitt Long
  • SMS Mt. Zion Test
  • SMS Mt. Zion
  • STOR/CDS
  • TSO - Utilized by all who access the mainframe
  • UGS Medicare
• Medical Center Lab Manual:
  • General
  • Blood Bank
  • Microbiology
  • Lab Manual (Parnassus)
  • Lab Manual (Mt. Zion)
• Medical Center decision support systems:
  • ML Test
  • ML
  • MZ Test
  • MZ
• Connections to MedCenter and Cancer Center file servers
• Connections to the MedCenter Exchange server
• Connections to Clinical Compliance applications

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