Services Provided

Email-only support includes:

• Assistance from 8 AM to 5 PM, Monday through Friday, excluding UCSF holidays, via the DOM Helpdesk at 476-6827, or helpdesk@medicine.ucsf.edu
• Access to our KnowledgeBase
• Disk space on domtransfer (large file transfer server)
• Support for Exchange resource accounts (shared accounts used by groups for shared email, contacts, and calendaring)
• Support for email account from any computer
• Email account with addresses of type jsmith@medicine.ucsf.edu and Jane.Smith@ucsf.edu, delivered to the same mailbox

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Conditions

• Email-only support requires a monthly support agreement. Please see our Pricing page for current rates.
• Only division administrators and their delegates can maintain the list of supported email accounts for their division.
• In order to create a new device support agreement, the DPA and fund must be approved by Department of Medicine Business Office.
• The minimum period for support agreements is 3 months.
• The end date can be set or modified no more than 2 weeks before or 2 weeks after the actual closing date.
• Software support does not include license tracking.
• Only released versions of software are supported. Test, beta, alpha, and "release candidate" software is not supported.

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Supported Clients

We can support other software applications as a project.

• Outlook 2003
• Entourage 2004
• Versamail 3 or later
• Webmail

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